The values that set us apart from others -- respect for the individual, service
to our customers and striving for excellence -- rest on the foundation of
personal integrity and responsibility. Associates in all areas and levels of
our business are responsible for understanding and complying with our
Statement of Ethics. I encourage you to be a champion for integrity by
engaging fellow associates in conversation and setting an example
through your words and actions.
We also expect and need you to speak up if you have concerns about any
inappropriate behavior you observe. It’s important for us to know about
issues upfront so we can work to resolve them immediately. We recognize
the responsibility that comes with that requirement. And we know that the
decision to speak up can be a difficult one. Silence can condone questionable
behavior -- and the actions or inactions of just one associate who makes a
poor choice can impact our entire company. That’s why we’re committed to
sharing the responsibility with you. We encourage you to use the resources
available to you such as the Open Door process and the Global Ethics
Helpline. The Global Ethics Helpline is a tool that is available for you to raise
your concerns confidentially and anonymously, without fear of
consequences.

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